Terms of Service

Company

LIBERTY4U · Company No. 11678337 · VAT GB403717421 · 9 The Maisonettes, Alberta Avenue, London SM1 2LQ.

Scope & changes

We deliver the services described in our proposal. Any changes are agreed in writing and may affect price or timing.

Fees & payment

Invoices are due within 14 days unless stated otherwise. Work may pause on late payment. Prices exclude VAT where applicable.

Intellectual property

You own the final deliverables once paid in full. We retain the right to re-use non-confidential techniques and showcase work.

• Transfer on full payment: upon receipt of full payment for the project, we assign to you the rights in the final deliverables created specifically for you (e.g., approved designs, website code/templates, exported assets), except as noted below.
• Working files & tools: our working/source files and internal tools (e.g., layered design files, component libraries, build/pipeline scripts) remain our property unless explicitly included in the proposal. They can be supplied for an additional fee if agreed.
• Pre-existing materials: our pre-existing IP, know-how and reusable components remain ours; we grant you a non-exclusive, perpetual licence to use such components as embedded in the final deliverables.
• Third-party & open-source: fonts, stock media, plugins, APIs and open-source packages are licensed under their own terms; you may need your own licence.
• Before full payment: until all fees are paid, your rights are limited to internal review and testing; we may suspend usage rights if invoices are overdue.
• Portfolio right: unless otherwise agreed (e.g., NDA/embargo), we may reference non-confidential work in our portfolio and marketing; we do not claim ownership of your trademarks or content.

Content & approvals

You are responsible for providing accurate content and timely feedback. Delays in approvals may shift timelines.

Third-party services

Domains, hosting, plugins, and integrations may be provided by third parties under their own terms.

Privacy & security

We design with privacy by default. See our Privacy Policy for details.

Support & SLA (optional)

We offer ongoing support after launch either on a retainer (SLA) or ad-hoc. The SLA below applies only if purchased or included in your proposal.

• Coverage hours: Monday–Friday, 09:00–17:00 (UK time), excluding UK public holidays.
• Contact channel: support email or client portal provided in onboarding.
• Incident priorities:
  • P1 – Critical outage: live site unavailable or checkout/payment fully down.
  • P2 – Major degradation: key feature impaired with no simple workaround.
  • P3 – Minor issue/request: cosmetic issues, questions, small tweaks.
• Target response times (within coverage hours):
  • P1: initial response within 2 business hours, workaround/rollback within 8 business hours.
  • P2: initial response by next business day, fix on a best-effort basis within 3–5 business days.
  • P3: initial response within 2 business days, scheduling to next available slot.
• Out-of-hours: only for P1 if expressly included in your SLA plan; otherwise next business day.
• Maintenance windows: routine updates may be scheduled during low-traffic hours; disruptive work will be announced in advance.
• In-scope examples: bug fixes to launched features, minor content updates, security patches, safe CMS/plugin updates.
• Out-of-scope examples: new features, redesigns, third-party/hosting outages outside our control, large-scale data entry.
• Limits: retainers include a set number of hours per month; unused hours don’t roll over. Extra time is billed at our standard rate.
• If you do not have an active SLA, support is provided ad-hoc during coverage hours at our standard hourly rate, subject to availability.

Liability

We are not liable for indirect or consequential loss. Our total liability is limited to the fees paid for the specific service.

Termination

Either party may terminate for material breach if not cured within 14 days of notice. Fees for work completed remain payable.

Governing law

These terms are governed by the laws of England and Wales. Courts of England have exclusive jurisdiction.